Promotions & Features

Exclusive Markets

• Where can I find my exclusive markets?
• I saw an exclusive market advertised online but I can't find it in my account
• What is the maximum stake for exclusive markets?
• How many bets can I place on an exclusive market?

Bonus Bets

• I used a bonus bet and my bet won, why haven't I been paid in full?
• How do I use my bonus bet?
• How can I tell if I have any bonus bets?
• Do I need to bet through my winnings if I have used a bonus bet?
• How do I split my bonus bet?

Cash Out

• Why don't I have a cash out option on my bet?
• I accidentally cashed out my bet, what can I do?
• How do I cash out my bet?
• What is partial cash out?
• I'm having technical difficulties when I try to cash out, what can I do?

Pay Back Tokens

• What are Pay Back Tokens?
• I used a Pay Back Token but I haven't received my bonus bet
• Why can't I use one of my Pay Back Tokens?
• What will happen if I cash out a bet with a Pay Back Token used on it?
• Do un-used Pay Back Tokens roll over to the next day?
• What types of Pay Back Tokens are there?

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Rewards Points

• What are Rewards Points?
• How do I earn Rewards Points?
• How do I redeem Rewards Points?

Daily Boosters

• What are daily boosters?
• What types of daily boosters are there?
• Why is the daily booster option is not showing in my bet slip?
• Do daily boosters that have not been used roll over to the next day?
• How do I use a daily booster?
• How do I know what boosters I have available?

Five for $25

• What is Five for $25?
• Where can I find the Five for $25 section?
• Why are there no games currently available for Five for $25?
• What sports are available for Five for $25?
• Can I use a bonus bet to place a Five for $25 bet?
• Are Pay Back Tokens and Odds Boosters available on Five for $25 bets?

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Beast Mode

• What is Beast Mode?
• Where can I find Beast Mode?
• How do I activate Beast Mode?
• I placed a bet but the Beast Mode promotion did not apply
• Do I need to apply anything in my betslip to get the Beast Mode boosted odds?
• Can I use bonus bets to place bets on Beast Mode boosted markets?

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Bet Tracker

• What is the Bet Tracker?
• What sports are available for the Bet Tracker?
• How do I access the Bet Tracker?
• My selections have reached their required amounts in my tracker, why is my bet still pending?
• Why are some stats not displaying a progress bar?
• How can I refresh my Bet Tracker?