FEATURES & PROMOTIONS
Promotional Eligibility
- Why don't I have Pull 'Em tokens available on every AFL game?
- How can I find out what promotions I'm eligible for?
- Why have my Pay Back token max values and number of tokens changed?
- Why are my SRM and SGM Pay Back tokens no longer available?
- Why have my Pull 'Em token max stake values changed?
- Why is my account no longer eligible or restricted for promotions?
Pull 'Em
- What is Pull 'Em?
- Which sports have Pull Em, and what markets is it available on?
- How do I use my Pull Em Token?
- I've already placed my Pull Em bet; why do I not have the option to pull any legs?
- I placed a bet with a Pull 'Em token, and my bet is live, but I'm getting an error when I try to pull one of my legs?
- Can I use a Pull 'Em token on my Five for $25 bet?
Run 2nd, You Win
- If my runner finished 2nd and I was paid out with the Run 2nd promotion, is my next bet still eligible?
- If my horse finishes first, is my next bet still eligible for the Run 2nd promotion?
- I placed a bet with the Run 2nd token and my runner has finished second - how long will it take to get my payout?
- How can I check if I correctly used a Run 2nd token on a bet I've already placed?
- How can I make sure my bet is eligible for the Run 2nd promotion?
- My horse ran second - why haven't I been paid out as a winner as per the Run 2nd promo?
Exclusive Markets
Bonus Bets
Cash Out
- How do I cash out my bet?
- Why has my cash out value changed?
- Can I cash out my Same Game Multi Combo?
- Why don't I have a cash out option on my bet?
- I accidentally cashed out my bet, what can I do?
- Why don't I have an option to partially cash out anymore?
Pay Back Tokens
- What are Pay Back Tokens?
- I used a Pay Back Token but I haven't received my bonus bet
- Why can't I use one of my Pay Back Tokens?
- I used a multi Pay Back token and my multi had a void leg - will I still get a bonus bet if my bet doesn't win?
- What will happen if I cash out a bet with a Pay Back Token used on it?
- Do un-used Pay Back Tokens roll over to the next day?
Rewards Points
Boosters
- What is an Event Booster?
- How do I use an Event Booster?
- How is my Event Booster boost calculated?
- Why can't I see my Event Booster on my betslip?
- Will my Event Booster be returned if my bet is voided/ cancelled?
- What are daily boosters?
Sports - Five for $25
- What is Five for $25?
- Where can I find the Five for $25 section?
- Why are there no games currently available for Five for $25?
- What sports are available for Five for $25?
- Can I use a bonus bet to place a Five for $25 bet?
- Are Pay Back Tokens available on Five for $25 bets?
Racing - Five for $25
- What is Racing Five for $25?
- Where can I find the Racing Five for $25 section?
- Why is there currently no Five for $25 market available?
- What racing types are available for Five for 25?
- Can I use a bonus bet to place a Five for $25 bet?
- Are Pay Back Tokens available on Five for $25 bets?
Beast Mode
- What is Beast Mode?
- Do Beast Mode bets have maximum stake amounts?
- I want to place a bet but Beast Mode is only letting me place a portion of my total stake?
- How do I switch off Beast Mode?
- Where can I find Beast Mode?
- How do I activate Beast Mode?
Bet & Get Tokens
Bet Tracker
- How do I turn off the bet tracker from my lock screen?
- What does 'on bench' mean on my Bet Tracker?
- What is the Lock Screen Bet Tracker?
- What is the Bet Tracker?
- How do I enable the Lock Screen Bet Tracker?
- What sports are available for the Bet Tracker?