My Account
Accessing Your Account
- Where is the log in button on the PointsBet app?
- I need help logging in
- How can I reset my password?
- I have forgotten my username
- I have forgotten my email
- Why is my Face ID login not working on my iPhone?
Updating Your Details
Verifying your Account
- How do I verify my account?
- Why do I need to verify my account?
- How do I know if my account is verified?
- Do I need to verify my mobile number?
- Do I need to verify my debit card before being able to withdraw?
- Do I need to verify my email?
Push Notifications & Marketing Preferences
- How can I opt out of Marketing Emails without logging into my PointsBet account?
- How can I opt out of Marketing SMS's without logging into my PointsBet account?
- How can I update my marketing and promotions preferences in the PointsBet app?
- How can I update my push/winning bet notifications on my PointsBet app?
- How can I change my push notifications in my iPhone settings?
- How can I change my push notifications on my Android settings?
Technical Help
- Why am I getting a "Something went wrong, please try again" error when I try to log in?
- Why am I getting an SU16 error code when I try to sign up?
- Why am I getting an error code 999403 when I try to place a bet?
- Technical assistance for PointsBet website errors
- Technical assistance for PointsBet app errors