My Account

Accessing Your Account

• I need help logging in
• How can I re-open my PointsBet account?
• My account is suspended
• I am permanently excluded on BetStop, can I log back into my PointsBet account?
• My BetStop exclusion period has ended, how can I access my account?
• I have forgotten my email

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Updating Your Details

• Can I change my username?
• How do I update my phone number?
• How do I update my email?
• How do I update my address?

Technical Help

• Technical assistance for website errors
• Technical assistance for app errors

Closing Your Account

• What are the different ways I can close my account?
• How do I temporarily close my account?
• How do I self-exclude or use BetStop?
• How can I take a break?

Account History & Activity Statements

• What information can I see on my activity statement?
• Where can I find my activity statements?