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My Account

Accessing Your Account

  • I need help logging in
  • How can I re-open my PointsBet account?
  • My account is suspended
  • I am permanently excluded on BetStop, can I log back into my PointsBet account?
  • My BetStop exclusion period has ended, how can I access my account?
  • I have forgotten my email
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Updating Your Details

  • Can I change my username?
  • How do I update my phone number?
  • How do I update my email?
  • How do I update my address?

Technical Help

  • Technical assistance for website errors
  • Technical assistance for app errors

Closing Your Account

  • What are the different ways I can close my account?
  • How do I temporarily close my account?
  • How do I self-exclude or use BetStop?
  • How can I take a break?

Account History & Activity Statements

  • What information can I see on my activity statement?
  • Where can I find my activity statements?
PointsBet Australia Help Centre home page

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