For more information on any of our closure options listed below, click the closure type that appeals most to you. If you have any questions, please give us a ring on 13 72 38.
Close your account temporarily (for an un-fixed period of time) and contact customer service at any time to reopen it. During the closure period, any pending wagers will remain pending and you can contact customer service to withdraw available funds if you wish.
You can 'take a break' from being able to access your PointsBet account. 1 day, 2 day, 3 day, 7 day, 30 day or 180 day break period options are available. Once your account is placed in a 'take a break' exclusion it cannot be reopened early under any circumstances. During the closure period, any pending wagers will remain pending and you can contact customer service to withdraw available funds if you wish. Once the exclusion period has ended, you can log back into your account without contacting customer service.
If you want to stop being able to gamble on all online betting platforms, a self exclusion option may suit you. 3 month, 6 month, 1 year, 3 year, 5 year or Permanent self exclusion options are available.
BetStop is the National Self Exclusion Register in Australia. With BetStop, you can block yourself from access to all phone and online gambling providers.