The Cash Out feature is offered at PointsBet’s discretion and is not guaranteed to be available at all times.
While you may have selected the Cash Out, it’s possible that your request was denied due to market changes, a delay in processing, a temporary suspension or other factors outlined in our terms.
PointsBet reserves the right to accept or decline Cash Out requests without prior notice and unfortunately, if your Cash Out was not accepted due to these factors the original bet remains active until it is settled as per the final result.
However, if it is due to connectivity issue on your device, for technical help, please click here for our troubleshooting methods.