If you are having difficulties with your PointsBet app, we would recommend the following troubleshooting methods:
- restart your app (force close and re-open)
- check if you are using the most up-to-date version of the app
- delete and re-install your PointsBet app
- clear cookies and cashe on your device
- ensure you have a strong wifi or 3G/4G/5G connection
- ensure your bluetooth is turned on
- ensure your GPS location is turned on
- ensure you are not running any 3rd party software such as a VPN
More details please...
Restart your app (force close and re-open)
iPhone - to force close, simply swipe from the bottom of the screen until all of your open apps are showing on screen. Then, swipe up on the app.
Android - to force close, swipe up from the bottom, hold, then let go. The simply swipe up on the app.
Check if you are using the most up-to-date version of the app
Click the MENU button in the bottom left corner of the screen, and scroll down and click on the 'Check for App Updates' button.
Delete and re-install your PointsBet app
Hold down on the PointsBet app from your home page and and then hit the '-' button to delete the app. To re-install it, head to your app store and click 'install'.
Clear cookies and cashe on your device
For help specific to your device, please click below:
Ensure you have a strong wifi or 3G/4G/5G connection
Head to your device settings to check your connection. If you have wifi available, this is preferable to mobile data.
Ensure your bluetooth is turned on
Head to your device settings to check if your bluetooth is 'On'.
Ensure your GPS location is turned on
Head to your device settings and scroll down to the 'Privacy & Security' section. Ensure that Location Services are 'On'.
Ensure you are not running any 3rd party software such as a VPN
The PointsBet app will not work if you are running a VPN, so please ensure you are not.