If you are having difficulties with your PointsBet app, we would recommend the following troubleshooting methods. For more information on each, please hit the option.
💡Strong WIFI or 4G/5G connection
💡Turn GPS LOCATION services on
If you've tried all of these and you are still experiencing issues, please reach out to our friendly customer support team.
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💡Ensure you are not running any 3rd party software such as a VPN
The PointsBet app will not work if you are running a VPN, so please ensure you are not.
VPN stands for Virtual Private Network. It’s a service that creates a secure, encrypted connection between your device and the internet.
💡RESTART your app (force close and re-open)
iPhone - swipe from the bottom of the screen until all of your open apps are showing on screen. Then, swipe up on the app.
Android - swipe up from the bottom, hold, then let go. The simply swipe up on the app.
💡Check if you are using the most up-to-date APP VERSION
Click the profile tab in the top right corner (the head and shoulders icon), scroll down and click on the 'Check for App Updates' button.
💡Delete and RE-INSTALL your PointsBet app
Hold down on the PointsBet app from your home page and and then hit the '-' button to delete the app. To re-install it, head to your app store and click 'install'.
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💡CLEAR cookies and cashe on your device
Clearing browsing data can help to clear up minor website bugs and errors that you may come across. For help specific to the browser you are using, please click below:
💡Ensure you have a strong WIFI or 4G/5G connection
Head to your device settings to check your connection. If you have wifi available, this is preferable to mobile data.
💡Ensure your BLUETOOTH is turned ON
Head to your device settings to check if your bluetooth is 'On'.
💡Ensure your GPS LOCATION services are turned ON
Head to your device settings and scroll down to the 'Privacy & Security' section. Ensure that Location Services are 'On'.