If you've successfully made a withdrawal and your funds haven't come through to your bank account within 24 hours, it will be due to one of the following reasons:
- You may have accidentally used incorrect bank details
Hey, it happens! Don't stress though - if this occurs, your withdrawal will be automatically refunded back into your PointsBet account within 5-10 business days without you needing to lift a finger.
We understand that this is a long time to wait, so we appreciate your patience. After your withdrawal has bounced back into your PointsBet account balance, you can attempt to withdraw your funds again.
- Our Customer Security team may be conducting standard compliance checks
This is not unusual and it does not necessarily indicate something is wrong with your withdrawal. Please review your recently received emails to check if our security team have reached out to you. If they have asked for documentation, please respond when most convenient.
If neither of these possibilities apply to you, please get in touch with our customer service team for more information.