If you are having technical difficulties with the PointsBet website, we would recommend the following troubleshooting methods:
- reload/refresh your web page
- clear cookies and cashe
- ensure you have a strong wifi connection
- ensure you are not running any 3rd party software such as a VPN
More details please...
Reload/refresh your web page
Click on the refresh button in your top left corner of your screen.
Clear cookies and cashe
For help specific to the browser you are using, please click below:
Ensure you have a strong wifi or 3G/4G/5G connection
Look out for the wifi symbol in the bottom right corner of your screen. If you have lost connection, you will not be able to access the PointsBet website.
Ensure you are not running any 3rd party software such as a VPN
The PointsBet app will not work if you are running a VPN, so please ensure you are not.