Technical assistance for PointsBet website errors

If you are having technical difficulties with the PointsBet website, please check and try the following steps. For more information, click on the option below:

💡Running a VPN?

💡Reload/refresh your web page

💡Clear cookies and cashe

💡Strong wifi connection

If you've tried all of these and you are still experiencing issues, please reach out to our friendly customer support team.

💡Ensure you are not running any 3rd party software such as a VPN

The PointsBet app will not work if you are running a VPN, so please ensure you are not.

VPN stands for Virtual Private Network. It’s a service that creates a secure, encrypted connection between your device and the internet.

💡Reload/refresh your web page

Click on the refresh button in your top left corner of your screen.

💡Clear cookies and cashe

Clearing browsing data can help to clear up minor website bugs and errors that you may come across. For help specific to the browser you are using, please click below:

Google Chrome

Safari iOS

Google Chrome Android

💡Ensure you have a strong wifi connection

Look out for the wifi symbol in the bottom right corner of your screen. If you have lost connection, you will not be able to access the PointsBet website.