We're available 24/7 via:
💬 Live Chat (recommended) - fastest way to get help
📞 Phone: 13 72 38 (13 PBET)
✉️ Email: support@pointsbet.com.au
| Contact method | Availability | Best for | Typical wait times |
|---|---|---|---|
| 💬 Live Chat | 24/7 | 🟢Most enquiries | Less than 1 minute |
| 📞 Phone | 24/7 | 🔵Urgent enquiries | Less than 1 minute |
| ✉️ Email | 24/7 | 🟣Non-urgent enquiries | Within 24 hours |
💡 Need help right away? We recommend using Live Chat for the fastest assistance.
🗨️ How to get onto Live Chat
🔐 Already logged in?
Open your PointsBet app
Tap the Profile tab (👤) in the top-right corner
Scroll down to the Contact & Support section
Select Live Chat
🔓 Not logged in?
Tap the red chat box in the bottom left corner of your screen
Follow the prompts to get the help you need
💡Can't access Live Chat? Give us a call on 13 PBET (13 72 38) or email support@pointsbet.com.au