If you have forgotten any of your login details, you can easily reset these through email. Follow the below steps for more information.
Please note all Usernames and Passwords are case sensitive.
How do I reset my password?
1. Click on 'LOG IN' at the top right of your page (bottom right of the page if on the app).
2. Click on the white 'Forgot your Password?' link.
3. Enter your Email and Date of Birth (these details must match the details listed on your account).
4. Click 'EMAIL RECOVERY LINK'
5. You will receive an email that includes your username and instructions on how to reset your password immediately (be sure to check Spam and Junk folders as sometimes the emails go directly to those inboxes).
6. Click on the hyperlink provided in the email.
7. Enter and confirm your new Password.
8. Click 'RESET PASSWORD'
9. Log in to your account using your original username and brand new password.
I have forgotten my username/what is my username?
1. Click on 'LOG IN' at the top right of your page (bottom right of the page if on the app).
2. Click on the white 'Forgot your Password?' link.
3. Enter your Email and Date of Birth (these details must match the details listed on your account).
4. Click 'EMAIL RECOVERY LINK'
5. You will receive an email that confirms your Username.
Having Trouble?
Need further help? Please contact Customer Support via Live Chat, email (support@pointsbet.com) or give PointsBet a call on 13 72 38.