For most people gambling is an exciting and fun recreational pursuit. For others it can become a problem with devastating consequences for them, their families and friends. At PointsBet, we want you to enjoy your gambling experience with us. We want you to stay in control of your gambling and not allow your gambling to control you.
How do I Take A Break from PointsBet?
At PointsBet you can take a break from betting. If you feel like you need a period away from betting, please choose one of our options below. Please note that during this time period, you will not be able login, If you opt to cool off (3 days, 7 days, 30 days), your account will automatically be available at the conclusion of the specified time period. You can still withdraw the funds by contacting customer service.
If you wish to Take A Break from PointsBet at any time, head to PointsBet Responsible Gambling Page, here.
How do I Self-Exclude from PointsBet?
If you wish to Self-Exclude yourself from Pointsbet for a Long Break, click here. During the exclusion period, you will not be able to use your account for any reason, at any time. Any pending wagers will stand as placed and any winnings can be withdrawn by contacting customer service. Self Exclusion periods cannot be undone or removed at any stage during the exclusion period.
Accounts which are closed by customers who do not request to Take a Break or Self Exclusion can be re-opened at any time upon request.
Any exclusion arrangement entered with us only affects betting with PointsBet Australia, and not your ability to bet with other betting providers.
Persons who exclude themselves are encouraged to also seek exclusion from other betting providers.
Alternatively, you are welcome to get in touch with our Customer Support team by phone (13 72 38), email (firstname.lastname@example.org) or live chat and we will be able to assist you in with your request.