Bank Transfer deposits can take up to 24 hours to credit to your PointsBet account because our finance team need to wait for the funds to hit our banking system before we can credit them to your account. If you have used your account number as a reference, rest assured that we will have your deposit credited as soon as we can.
The following reasons may be why your deposit is taking a long time to credit:
- You may have forgotten to use your PointsBet account number as a reference. In this case, please reach out to our Customer Service team.
- Your bank may be holding the funds and we have not received them yet. Please wait up to 24 hours for your deposit to credit.
- You may have reached your deposit limit. In this case, our Payments Team will need to refund your deposit. Please reach out to our Customer Service team.